Support
How can we help?
Shipping
We email your tracking link when your order ships. Orders are packed and dispatched in 2-4 business days, then delivered in 6-12 business days in the US. Other countries: delivery times by country. No email? Check your spam folder, then write to support@kagezuki.com with your order number.
Free. Free tracked delivery on every order; it is included in our prices.
| Delivering to | Cost | Dispatch | Delivery after dispatch |
|---|---|---|---|
| United States | Free on every order | 2-4 business days | 6-12 business days |
| UK and European Union | Free on every order | 2-4 business days | 8-14 business days |
| India, Japan, South Korea and the Philippines | Free on every order | 2-4 business days | 11-15 business days |
| Everywhere else we deliver | Free on every order | 2-4 business days | 2-3 weeks |
To the US (all 50 states and Washington, DC), the UK, every EU country and more countries worldwide. Every country and its delivery time is listed in the shipping policy. We can’t deliver to US territories, APO/FPO addresses, PO boxes or any country not on our list.
US orders: no. Import duties and taxes for US orders are included in the price. If a carrier ever asks you for a fee, email support@kagezuki.com before you pay and we’ll sort it out.
Other countries: any import duties or taxes charged by the destination country are the recipient’s responsibility.
Returns
Changed your mind? Cancel any time before your order ships for a full refund to your original payment method: reply to your order confirmation email or email support@kagezuki.com.
30-day returns. You can return an item within 30 days of delivery if it is unworn, unwashed and has its tags. Email support@kagezuki.com with your order number and we’ll send the return address. Return postage is paid by you unless the item arrived damaged or wrong.
Masks. A mask can be returned within 30 days of delivery if it is unused and in its original packaging.
Wrong size? Email us within 30 days of delivery and we’ll swap it for the size you need once the first one is on its way back.
Refunds. Once the return arrives we refund to your original payment method within 10 days.
Damaged or wrong item: reply to your order confirmation email with a photo within 48 hours of delivery and we’ll send a replacement free, or refund in full if you prefer. You don’t need to send the damaged item back.
Lost parcel: if tracking hasn’t moved for 10 business days, contact us and we’ll reship or refund.
Yes, any time before it ships, for a full refund to your original payment method: reply to your order confirmation email or email support@kagezuki.com.
Sizing
Unisex regular fit: take your usual size, or size up one for an oversized look. Measured flat; allow 1–3 cm for hand measuring. The measurements are on the size guide and every tee page.
Hoodies: Unisex regular fit, S to 3XL. Size up for a relaxed, oversized look. 6 ft 2 in wears L; 5 ft 7 in wears M. Shirts: Slim fit in US sizing, XS to 3XL. 6 ft 2 in, 172 lb wears L; 5 ft 11 in, 198 lb wears XL. Haori: Asian sizing that runs small, S to XXXL, cut loose and oversized by design. Each product page gives its size reference. Hakama: Jeans-style waist sizes (waist 28 to 48 across the range) with an elastic waist. 6 ft 2 in, 172 lb wears 32; 5 ft 11 in, 198 lb wears 34. Pants: Jeans-style waist sizes (waist 30 to 40 across the range) with an elastic, drawstring waist. Each product page lists the sizes it comes in. Caps: One size, with an adjustable snap buckle. Each product page lists the sizes that piece comes in.
No, each mask is one size. They are decorative masks for display, cosplay, costume and photos.
Orders
Pick your size (masks and caps are one size), add the piece to your bag and check out. Payment runs through Shopify’s secure checkout, which shows the payment methods it accepts before you pay.
Kagezuki
An online shop for Japanese-inspired streetwear and decorative masks. There is no walk-in store; every question goes to support@kagezuki.com.
Yes. Kagezuki is an online shop. Payment runs through Shopify’s secure checkout, so your card details never reach us. Free tracked delivery on every order, 30-day returns on unworn items, and a real inbox at support@kagezuki.com.
Our 287 product reviews come from real orders and average 4.6/5. Every written review is on the reviews page, the low ratings included.
Offers
No code needed. Tees are $34 each, and the tee bundle comes off in your bag automatically: 2 tees for $63 (save $5), 3 for $87 (save $15). Masks and other pieces are not part of the bundle.
We don’t publish codes on coupon sites, so codes listed there are not ours.
Didn’t find it?
Email us with your order number and a real person writes back.