Information Hub
Shipping & Delivery
The same promise you see on every product page and at checkout.
- Free tracked delivery on every order, included in our prices
- Packed and dispatched in 2-4 business days, then delivered in 6-12 business days in the US
- Delivered to the US, the UK, every EU country and more countries worldwide: every country and its delivery time below
- Tracking link emailed when your order ships
- Import duties and taxes for US orders are included in the price
- Outside the US, any import duties or taxes are the recipient’s responsibility
| Delivering to | Cost | Dispatch | Delivery after dispatch |
|---|---|---|---|
| United States | Free on every order | 2-4 business days | 6-12 business days |
| UK and European Union | Free on every order | 2-4 business days | 8-14 business days |
| India, Japan, South Korea and the Philippines | Free on every order | 2-4 business days | 11-15 business days |
| Everywhere else we deliver | Free on every order | 2-4 business days | 2-3 weeks |
Free tracked delivery on every order; it is included in our prices. Orders are packed and dispatched in 2-4 business days, then delivered in the time shown for your country. Every order is tracked: we email the tracking link when it ships.
Where we deliver
United States: all 50 states and Washington, DC.
UK and European Union: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
India, Japan, South Korea and the Philippines.
Everywhere else we deliver: Åland Islands, Australia, Brazil, Canada, French Guiana, Guadeloupe, Martinique, Mayotte, Mexico, New Zealand, Norway, Réunion, Saudi Arabia, Serbia, South Africa, Switzerland, Türkiye and United Arab Emirates.
We can’t deliver to US territories, APO/FPO addresses, PO boxes or any country not on our list.
Import duties and taxes for US orders are included in the price. If a carrier ever asks you for a fee on a US order, email support@kagezuki.com before you pay and we’ll sort it out. Outside the US, any import duties or taxes charged by the destination country are the recipient’s responsibility.
Changed your mind? Cancel any time before it ships for a full refund: reply to your order confirmation email or email support@kagezuki.com.
If tracking hasn’t moved for 10 business days, contact us and we’ll reship or refund.
Email support@kagezuki.com with your order number.
Kagezuki is operated by Ascend Nexus LLC, 1007 N Orange St, 4th Floor, Wilmington, DE 19801, United States. Email: support@kagezuki.com.