Information Hub
Returns & Refunds
Plain language first, the detail below.
- Cancel any time before it ships for a full refund
- Returns within 30 days of delivery: unworn, unwashed, tags on (a mask: unused, in its original packaging)
- Return postage paid by you unless the item arrived damaged or wrong
- Refund to your original payment method within 10 days of the return arriving
- Damaged or wrong: photo within 48 hours, free replacement or full refund
Changed your mind? Cancel any time before your order ships for a full refund to your original payment method: reply to your order confirmation email or email support@kagezuki.com.
30-day returns. You can return an item within 30 days of delivery if it is unworn, unwashed and has its tags. Email support@kagezuki.com with your order number and we’ll send the return address. Return postage is paid by you unless the item arrived damaged or wrong.
Masks. A mask can be returned within 30 days of delivery if it is unused and in its original packaging.
Wrong size? Email us within 30 days of delivery and we’ll swap it for the size you need once the first one is on its way back.
Refunds. Once the return arrives we refund to your original payment method within 10 days.
Damaged or wrong item: reply to your order confirmation email with a photo within 48 hours of delivery and we’ll send a replacement free, or refund in full if you prefer. You don’t need to send the damaged item back.
Lost parcel: if tracking hasn’t moved for 10 business days, contact us and we’ll reship or refund.
- Email support@kagezuki.com with your order number (and the size you need, for a swap).
- We reply with the return address.
- Send the item back unworn, unwashed and with its tags (a mask: unused, in its original packaging).
- Once it arrives we refund within 10 days, or send your new size.
Kagezuki is operated by Ascend Nexus LLC, 1007 N Orange St, 4th Floor, Wilmington, DE 19801, United States. Email: support@kagezuki.com.